Product Information
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Absolutely. With sustainable soy wax and reusable amber glass jars, our focus is on leaving nothing behind but memorable scents.
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Our candles are made from soy wax and cotton wicks, while our diffusers feature an eco-base, which is a gentle plant-based alternative to traditional solvents. We use locally blended Australian fine fragrances enhanced with essential oils. All of our fine fragrances are IFRA certified. All our containers, made from golden amber glass, are designed for reuse.
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Yes, Etikette products are non-toxic, mindfully created under stringent safety standards. We use IFRA certified fine fragrances and our operations are carbon positive, supporting environmental sustainability through global projects.
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Our 175ml candles offer up to 40 hours of burn time, and our 500ml candles provide up to 100 hours, assuming proper candle care practices are followed.
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You may be looking for our Cactus Flower fragrance, which is available on our website under the name Wilpena. If you're looking to reorder the specific custom name on the product, you will need to head back to the store where you purchased it from.
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Please take good care of your candle. The below safety instructions must be followed at all times. Failure to follow these instructions may result in fire, hazard, or injury.
- Always trim your wicks to 5mm prior to each use.
- Never leave a burning candle unattended.
- Place your candle on a heat-resistant surface away from draughts and flammable goods/materials.
- Adhere to the maximum burn time (three hours per session).
- Be mindful of hot wax and hot vessels.
- Keep out of reach of children and pets.
- Discontinue use when 1.5cm of wax remains.
P.S. Did you know that, like us, candles have a memory? The first time you burn your candle, allow the melted wax to reach the edge of the vessel before extinguishing the flame. This teaches the wax to burn as smoothly as possible for the rest of your candle's lifespan.
Gifting
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Absolutely! Etikette candles make a thoughtful and sustainable gift, perfect for any occasion. Each candle comes beautifully packaged and can evoke cherished memories through its unique scents.
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Yes, shop our range of curated home fragrance gift boxes to make your Etikette candle gift even more special.
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Yes, we offer gift cards, making it easy for your loved ones to choose their favorite Etikette products. You can purchase gift cards directly from our website here.
Shipping & Delivery
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All orders are processed within 1-4 business days and shipped via Australia Post Standard or Express service. During sales periods, the dispatch lead time is up to 7 business days. For precise delivery times to metro and regional areas, please contact Australia Post.
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- Standard domestic - $10 flat rate. Free for purchases $99+
- Express Shipping - Free for purchases $159+
- International - calculated at checkout
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Once your order has been dispatched, you will receive an email containing your tracking details. We kindly ask that you provide correct information as we cannot be held liable for incorrect deliveries due to input errors. Australia Post is a trusted service, and Etikette Candles will not refund or replace orders that have been scanned as delivered.
Returns & Exchanges
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- Change of mind: We hope you love your new Etikette candle! Unfortunately, we are not able to offer returns for a change of mind. However, if there is an issue with your candle, please email us at hello@etikettecandles.com.
- Damaged or faulty items: In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will be offered or a refund will be issued at our discretion. Please contact us with photographic proof for review. If approved for return, once the item has been received, please allow up to 2 business days to be processed. The amount will be refunded via the payment method used for the original order. Please allow up to 7 business days for the refund to reach your account.
Please return all products to:
Returns at Etikette Candles
4/541 Mt Barker Rd, Bridgewater, SA, 5155 - Change of mind: We hope you love your new Etikette candle! Unfortunately, we are not able to offer returns for a change of mind. However, if there is an issue with your candle, please email us at hello@etikettecandles.com.
In-Store
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Our products are available through various stockists across the country. Use the online Stockist Map on our website to find locations near you. If you are looking for a specific product we suggest contacting your nearest store to confirm which products they carry from the Etikette range.
Ordering & Account
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While we currently do not offer candle making classes, we encourage you to stay connected via our social media and mailing list for future offerings.
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Please submit your application through our website. Approved applicants will receive an activation email to set up their wholesale account.
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All applications are reviewed thoroughly, and responses are provided whether approved or declined. Approved stockists will receive detailed instructions and terms for order placements.
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Gifting • Seasonal Holidays • Events • Promotions • Collaborations.
Create a memorable gifting experience by adding your bespoke brand message to Etikette’s premium range of handmade, sustainable candles and eco reed diffusers. Submit an application through our website.