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Shipping + Returns

Delivery Options & Charges // Ship it real good

1. Sendle Standard Delivery: $10 per order.

Once shipped:

2 - 4 business days for delivery to: NSW, VIC, ACT

4 - 7 business days for delivery to: WA, NT, QLD, TAS

*As these are handmade products, allow up to 3 business days for manufacturing/shipping, prior to standard delivery times. 

Orders will be dispatched via Sendle. All Sendle delivery drivers will have 'authority to leave' each parcel at the delivery address. If this is an issue, please let us know by leaving a note on the checkout page, or contacting us directly at: handmade@etikettecandles.com 

2. Australia Post Next Day Delivery: $20 per order.

Next Day delivery to NSW, VIC, ACT, NT, QLD + TAS.

Please note orders are required to be submitted by 11am to qualify for our Next Day Delivery Orders. Once received, orders will be packed and posted on the following business day. We do not dispatch or deliver at weekends or public holidays. Orders placed between Friday and Sunday will be posted on the Monday.

Timing of delivery is subject to payment authorisation and stock availability.

If you are unsure if your address is within the Australia Post Next Day delivery network here

In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your order, you will only be charged once for delivery.

3. Order Confirmation and Contact Details

You will receive a confirmation email from Etikette Candles once your order has been placed.

If you need to talk to us, you can contact us via email to etikettecandles@gmail.com or via our Contact Us form on this website. We are also hanging out on Instagram at etikette_handmade

Please note that changes of delivery address will need to be made via email to etikettecandles@gmail.com

 

Returns Policy

Subject to your rights at law, we will only accept the return of Products if:

1. You change your mind within 30 days the goods being dispatched by us.

2. We accept that you have received a Product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect Product with the correct Product or credit your Credit Card/Paypal Account with a full refund;

3. We accept that the Products were damaged or faulty at the time of delivery to you, in which case we will (at our option) replace the Products or credit your Credit Card/PayPal Account with a full refund;

You must pay all costs of returning Products to us; however, we will refund those costs if we accept the return of Products for reasons 2 or 3.

Please return Products to:

Returns at Etikette Candles
PO Box 171
CRAFERS SA 5171

Change of mind

Should you no longer require your goods, or the goods are simply unwanted, we will be happy to offer an exchange to the value of the goods within 30-days of your order being dispatched.

In this instance, please notify us of your intent to return the goods in writing, by email to etikettecandles@gmail.com. Items must be unused and in a perfect resale condition, accompanied by a valid order reference number. Etikette Candles are not liable to cover costs of returned goods where the items are simply unwanted or no longer required.

Once the 30-day period has passed we have the right to refuse exchanges of any unwanted items.

Incorrect Product

If you believe that the product you receive is not what you ordered, please notify us in wiring by email to etikettecandles@gmail.com

If we accept that you have received a Product from us that is different to the one you ordered, we will (at our option) replace the incorrect Product with the correct Product or credit your Credit Card/Paypal Account with a full refund. 

Faulty/ Damaged Goods

If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available.

Please note that it is necessary to provide photographic evidence of the damaged goods. We may elect to retrieve the damaged products from you for review.

Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by email etikettecandles@gmail.com

General

Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.

Where a refund is due, this will be processed onto the credit/ debit or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.