• Once your order has been dispatched, you will receive an email containing your tracking details.
• We kindly ask that you provide correct information as we cannot be held liable for incorrect deliveries due to input errors.
• Australia Post is a trusted service and, as such, Etikette Candles will not refund or replace orders that have been scanned as delivered.

In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will offered or a refund will be issued, at our discretion.

If you believe you have received an incorrect, damaged or faulty product, please contact us with photographic proof for review. If approved for return, once the item has been received, please allow up to 2 business days to be processed.

The amount will be refunded via the payment method used for the original order. Please allow up to 7 business days for the refund to reach your account.

Once you return has been approved by Etikette, please return all products in original packaging to:

Returns at Etikette Candles
4/541 Mount Barker Road
Bridgewater, SA 5152